Refund Policy

At our store, customer satisfaction is our top priority. We are committed to ensuring that every order meets your expectations. However, we understand that issues may arise. Below is our updated refund policy:

Refund Method

• All refunds will be processed through PayPal for a secure and hassle-free transaction.
• If you encounter any concerns, you are welcome to open a dispute via PayPal. We are committed to resolving all disputes fairly and promptly.

Important Notes

• Do not return products without prior approval, as this may delay your refund process.
• Refunds are only applicable for issues related to damage during transit or production errors.
• Change-of-mind requests or subjective dissatisfaction (e.g., preferences about size, color, or design) are not covered under this policy.

Eligibility for Refund

We are happy to provide a refund in the following cases:

1. Damaged Items: If your product arrives damaged, such as cracks, tears, or any visible defects.
2. Production Errors: If the product design, print, or customization differs significantly from your order.

To be eligible for a refund, you must report the issue within 7 days of receiving your order and provide clear photos of the problem for verification.

How to Request a Refund

1. Contact Us: Email us at contact@powsvg.com with your order details and photos showing the issue.
2. Refund Approval: Once your case is reviewed and approved, we will process your refund immediately.

Our Commitment

We aim to resolve all refund requests efficiently, ensuring your experience with us remains positive. If you have any questions, please don’t hesitate to contact us.

Thank you for shopping with us!